At River ODP, we are committed to delivering high-quality building services, including the design and installation of orangeries, house extensions, windows, doors, and garden rooms.
As our products and services are custom-made to each customer’s specifications, the right to return or cancel may be limited under UK Consumer Law and our company terms.
All products and projects supplied by River ODP are made-to-order and manufactured to client specifications.
Once manufacturing has commenced or materials have been ordered, we cannot accept cancellations or returns except in cases where goods are faulty, damaged, or do not conform to contract.
You have the right to cancel your order within 14 days of signing the contract if no work has yet begun and no custom materials have been ordered.
To cancel, please notify River ODP in writing (email or letter) clearly stating your decision.
If materials have been ordered or works have commenced, cancellation may result in deductions covering costs incurred up to that point.
If you discover that products installed by River ODP (such as windows, doors, conservatories, or structural elements) are faulty or not as described:
Due to the bespoke nature of our work, we cannot accept returns for reasons such as:
Our team works closely with you during the survey, design, and approval phases to ensure all measurements and details are correct before proceeding.
Deposits are typically non-refundable after the 14-day cooling-off period unless otherwise agreed in writing.
If cancellation occurs before materials are ordered or any labour scheduled, a refund (less any administrative or survey costs) may be considered at the company’s discretion.
Once a project has been confirmed and production has started, any requested changes may incur additional charges and may extend project timelines.
All change requests must be made in writing and will be subject to review and confirmation by River ODP.
Nothing in this return and cancellation policy affects your legal rights under the Consumer Rights Act 2015.
You have the right to goods and services that are as described, fit for purpose, and of satisfactory quality.
For any issues related to returns, cancellations, or faulty products, please contact our customer support team:
We are committed to resolving any issues quickly and fairly.
Call us now:
Or fill out the form below. Our team will reach out to you as soon as possible!
